Valuable information.

PUT TOGETHER. AT A GLANCE.

The small print matters to us, as well. After all, we do not only want our guests to be looking forward to the most beautiful time of the year with their hearts filled with joy but supplied with all the information they need. You have questions concerning your arrival or departure, your holidays with your four-legged friend or the latest COVID-19 measures? The most important facts at one glance.

You needn’t search for the small print. Find an overview of the most important facts right here.

Arrival and departure

Your holiday home of pure well-being at the Castel is available to you from 2 p.m. at the day of your arrival. On the day of departure, we beg you to vacate your room or suite by 11 a.m. You would like to spend another active day in the mountains and explore the region on the day of your departure? Park your car at one of the day car parking spaces available at the entrance of the village. From there the underground railway takes you right to the centre of the action.

Booking

You can book comfortably online or via telephone. Please note that the reservation of your comfort room or your gourmet suite is only binding after we have received your deposit. You can pay via bank transfer or credit card.

Covid-19

A vacation at Hotel Castel should be one thing: full of joie de vivre. So that this can be experienced as usual, we rely on our strong hygiene concept and a few simple rules in our daily encounters:

First: Our guests enjoy our full vacation offer from delicious buffets to relaxing spa moments and gregarious evenings at the bar. Pure holiday joy. Without restriction. Without exception.
3G evidence? You only need a 3G evidence in case you need medical treatment. During your holiday adventures and in the hotel, there is no need of a 3G evidence.
If you feel better or safer with an FFP2 mask or other face mask, you are free to wear it. Otherwise, we will be very happy to see your smile again. You only need to wear the mask in health services (e.g. pharmacies, hospitals).
As beautiful as these gestures are, we discourage from hugs and handshakes. Your shining eyes say more than any touch.
As beautiful as these gestures are, we discourage from hugs and handshakes. Your shining eyes say more than any touch.
We invite you to make use of the disinfection dispensers at the hotel entrance, at the entrance to the buffet as well as to the wellness area.
Be assured: We continue to follow strict hygiene, cleaning and disinfection measures. Generally accessible areas and frequently touched surfaces (door handles, tables, elevator buttons, etc.) are disinfected by us several times a day. Your room is thoroughly disinfected before your arrival, as well as the linens and all towels.
Any additional information can be obtained from our trained staff.

Dogs

Your four-legged friend is a member of your family, just like you. This is why we give it a warm welcome. Yet, we kindly ask you to inform us beforehand. We charge € 10.00 per dog and day (not including food).

Smoking

We are a non-smoking hotel. This applies to all rooms and suites of the Castel. We recommend using your balcony to get some fresh air. Since all of our rooms and suites have their own, private balcony or terrace, you do not have to consider this fact when booking.

Cancellation

Adapted cancellation policy summer season 2022

A summer like in the past – this also applies to our cancellation conditions for mountain vacations in summer 2022:

Up to 3 months before arrival you cancel free of charge.
From 3 months to 1 month before arrival we charge 40% of the arrangement price for cancellations.
From 1 month to 1 week before arrival the cancellation fee is 70 % of the arrangement price.
In case of cancellation within the last week before arrival we charge 90 % of the arrangement price.

In the case of illness, we recommend that you take a hotel-cancellation-insurance.
A short-term illness can cause not only trouble, but also high costs. We want to avoid this for you. We therefore strongly recommend that you take a cancellation insurance (including free COVID coverage). Details can be found here.

Conclude your insurance easily, quickly and online: https://start.europaeische.at/index.php?key=hsp-en&agencyNumber=510216.

Cancellation policy in winter 2021/2022

Special situations require special steps. Therefore, for an uninterrupted winter holiday and a good feeling when booking, we adapted cancellation policy in winter 2021/2022:

A free cancellation or rebooking is possible up to 14 days before the start of the holiday without mentioning a reasons.

A free cancellation or rebooking is possible up to the day of arrival under the following conditions:

If the country of origin is classified as a risk area and the related quarantine regulations on arrival
In the case of a travel warning or classification as a virus variant area for Austria, Tyrol or the Serfaus-Fiss-Ladis region and the related quarantine obligations on return
At border closings
In the case of official closure of the mountain railways and infrastructure companies
In the case of official closure of the accommodation establishments

Conclude your insurance easily, quickly and online: https://start.europaeische.at/index.php?key=hsp-en&agencyNumber=510216.

Deluxe half-board

If you book your holidays at the Castel, you get the complete package. Because holidays at the Castel include our deluxe half-board with culinary delights from early in the morning to late in the evening, relaxed wellness moments and many other highlights. More of the Castel extra can be found here.