Valuable information.
The small print matters to us, as well. After all, we do not only want our guests to be looking forward to the most beautiful time of the year with their hearts filled with joy but supplied with all the information they need. You have questions concerning your arrival or departure, your holidays with your four-legged friend or the latest COVID-19 measures? The most important facts at one glance.
You needn’t search for the small print. Find an overview of the most important facts right here.
Arrival and departure
Your holiday home of pure well-being at the Castel is available to you from 2 p.m. at the day of your arrival. On the day of departure, we beg you to vacate your room or suite by 11 a.m. You would like to spend another active day in the mountains and explore the region on the day of your departure? Park your car at one of the day car parking spaces available at the entrance of the village. From there the underground railway takes you right to the centre of the action.
Booking
You can book comfortably online or via telephone. Please note that the reservation of your comfort room or your gourmet suite is only binding after we have received your deposit. You can pay via bank transfer or credit card.
Covid-19
A vacation at Hotel Castel should be one thing: full of joie de vivre. So that this can be experienced as usual, we rely on our strong hygiene concept and a few simple rules in our daily encounters:
Dogs
Your four-legged friend is a member of your family, just like you. This is why we give it a warm welcome. Yet, we kindly ask you to inform us beforehand. We charge € 15.00 per dog and day (not including food).
Smoking
We are a non-smoking hotel. This applies to all rooms and suites of the Castel. We recommend using your balcony to get some fresh air. Since all of our rooms and suites have their own, private balcony or terrace, you do not have to consider this fact when booking.
Cancellation
Cancellation policy summer season 2023
A summer like in the past – this also applies to our cancellation conditions for mountain vacations in summer 2023:
In the case of illness, we recommend that you take a hotel-cancellation-insurance.
A short-term illness can cause not only trouble, but also high costs. We want to avoid this for you. We therefore strongly recommend that you take a cancellation insurance (including free COVID coverage). Details can be found here.
Conclude your insurance easily, quickly and online: https://start.europaeische.at/index.php?key=hsp-en&agencyNumber=510216.
Cancellation policy in winter 2022/2023
We know that not everything always goes according to plan. That’s why you can find here our current cancellation conditions for vacations in winter 2022/2023.
Deluxe half-board
If you book your holidays at the Castel, you get the complete package. Because holidays at the Castel include our deluxe half-board with culinary delights from early in the morning to late in the evening, relaxed wellness moments and many other highlights. More of the Castel extra can be found here.
Learn more of what life has in store for you with our newsletter including ideas and inspiration for your next time out here at the Castel.
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