Valuable information.

PUT TOGETHER. AT A GLANCE.

The small print matters to us, as well. After all, we do not only want our guests to be looking forward to the most beautiful time of the year with their hearts filled with joy but supplied with all the information they need. You have questions concerning your arrival or departure, your holidays with your four-legged friend or the latest COVID-19 measures? The most important facts at one glance.

You needn’t search for the small print. Find an overview of the most important facts right here.

Arrival and departure

Your holiday home of pure well-being at the Castel is available to you from 2 p.m. at the day of your arrival. On the day of departure, we beg you to vacate your room or suite by 11 a.m. You would like to spend another active day in the mountains and explore the region on the day of your departure? Park your car at one of the day car parking spaces available at the entrance of the village. From there the underground railway takes you right to the centre of the action.

Booking

You can book comfortably online or via telephone. Please note that the reservation of your comfort room or your gourmet suite is only binding after we have received your deposit. You can pay via bank transfer or credit card.

Covid-19

The health and well-being of our guests and employees are our top priorities. The following measures guarantee that we can all enjoy a safe and carefree time together:

The good news is: All areas of the hotel are open and can be used under compliance of the following regulations:
The entire hotel is subject to strict measures concerning hygiene, cleaning procedures and disinfection. Areas that are freely accessible and frequently touched surfaces (i.e. door-handles, tables, lift buttons) are regularly disinfected. Your room is thoroughly disinfected before your arrival, the same applies to laundry and towels.
We beg you to please use the disinfectant dispenser before you enter the hotel, the buffet and the wellness area.
The size of our restaurant allows every guest to maintain a suitable distance from each other, while they’re enjoying their daily delights. Put simply, you can enjoy the full array of our gourmet pleasures including the new buffet. Nevertheless, before you help yourself to one of the delicacies offered, we kindly ask you to disinfect your hands.
When entering the hotel, we kindly ask you to wear a face mask. The same applies to all public areas of the hotel.
We kindly ask you to maintain a distance of at least 1.5m to other guests, as well as our employees.
The minimum distance also applies to stays at the Well Castel. Do also note that there is a maximum number of people allowed.
As beautiful as small gestures of courtesy can be. We would beg you to abstain from hugging and handshaking. A smile and shining eyes can say more than any physical contact.
We kindly ask you to comply with the guidelines set out by our crew.

Dogs

Your four-legged friend is a member of your family, just like you. This is why we give it a warm welcome. Yet, we kindly ask you to inform us beforehand. We charge € 10.00 per dog and day (not including food).

Smoking

We are a non-smoking hotel. This applies to all rooms and suites of the Castel. We recommend using your balcony to get some fresh air. Since all of our rooms and suites have their own, private balcony or terrace, you do not have to consider this fact when booking.

Cancellation

Adapted cancellation policy summer season 2021

Extra-ordinary situations require extra-ordinary measures. In order for you to book your perfect summer holidays without having to fear any unforeseen circumstances, we have changed our cancellation policy for the summer 2021:
You can cancel or change your reservation up to 14 days before your planned arrival free of charge and without giving reasons.

You can cancel or change your reservation free of charge until the day of your planned arrival in the following cases:
Your home country is declared an area of risk by the authorities connected to a mandatory quarantine after your arrival.
There is a still a travel warning for Austria, Tyrol or the region Serfaus-Fiss-Ladis and connected to it a mandatory quarantine after your return.
The borders are closed.
The authorities have closed the cable cars and companies needed to support the infrastructure.
The authorities have closed all tourist accommodation.

In the case of illness, we recommend that you take a hotel-cancellation-insurance.
A short-term illness can cause not only trouble, but also high costs. We want to avoid this for you. We therefore strongly recommend that you take a cancellation insurance (including free COVID coverage). Details can be found here.

Conclude your insurance easily, quickly and online: https://start.europaeische.at/index.php?key=hsp-en&agencyNumber=510216.

Cancellation policy in winter 2021/2022

Special situations require special steps. Therefore, for an uninterrupted winter holiday and a good feeling when booking, we adapted cancellation policy in winter 2021/2022:

A free cancellation or rebooking is possible up to 14 days before the start of the holiday without mentioning a reasons.

A free cancellation or rebooking is possible up to the day of arrival under the following conditions:

If the country of origin is classified as a risk area and the related quarantine regulations on arrival
In the case of a travel warning or classification as a virus variant area for Austria, Tyrol or the Serfaus-Fiss-Ladis region and the related quarantine obligations on return
At border closings
In the case of official closure of the mountain railways and infrastructure companies
In the case of official closure of the accommodation establishments

Conclude your insurance easily, quickly and online: https://start.europaeische.at/index.php?key=hsp-en&agencyNumber=510216.

Deluxe half-board

If you book your holidays at the Castel, you get the complete package. Because holidays at the Castel include our deluxe half-board with culinary delights from early in the morning to late in the evening, relaxed wellness moments and many other highlights. More of the Castel extra can be found here.

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Learn more of what life has in store for you with our newsletter including ideas and inspiration for your next time out here at the Castel.

THAT’S WHAT OUR GUESTS SAY.

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PUT TOGETHER. AT A GLANCE.

SUMMER OFFERS →

WINTER OFFERS →

+43 5476 6131
info@castel.at

NEWSLETTER

THAT’S WHAT OUR GUESTS SAY.

OUR EXTRAS JUST FOR YOU

THE SMALL PRINT

PRIVACY POLICY & MORE

THE HOTEL

YOUR HOME

Winter

Summer

Service

Information

Current offers

WINTER START
AND FAMILY TIME

€ 2719,- per suite

WEDEL WEEKS

from € 558,- p.P. incl. ski pass

WEDEL WEEKS
FOR THE WHOLE FAMILY

€ 3622,- per suite

POWDER SNOW

from € 651,- p.p. incl. ski pass

FAMILY WINTER
IN THE POWDER SNOW

€ 4242,- per suite

SUN SKIING

from € 651,- p.p. incl. ski pass

SUN SKIING
AND FAMILY TIME

€ 4242,- per suite

SNOW SPRING AND EASTER JOYS

from € 558,- p.p. incl. ski pass

SNOW SPRING
AND FAMILY EASTER

€ 3622,- per suite

WINTER START

from € 420,- p.p. incl. ski pass

PUT TOGETHER. AT A GLANCE.

+43 5476 6131 info@castel.at

NEWSLETTER

THAT’S WHAT OUR GUESTS SAY.

THE SMALL PRINT

PRIVACY POLICY & MORE

YOUR HOME

Service

Information

Current offers

€ 2719,- per suite

from € 558,- p.P. incl. ski pass

€ 3622,- per suite

from € 651,- p.p. incl. ski pass

€ 4242,- per suite

from € 651,- p.p. incl. ski pass

€ 4242,- per suite

from € 558,- p.p. incl. ski pass

€ 3622,- per suite

from € 420,- p.p. incl. ski pass

+43 5476 6131
info@castel.at